Shipping policy
Shipping Policy
Last updated: August 2026
Our products ship directly from our manufacturing partners, which keeps prices lower than traditional retail. It also means delivery takes longer than a local warehouse. We think the trade-off is worth it, and we'd rather tell you upfront than surprise you.
Order processing
Orders are processed within 1–3 business days of payment. You'll receive a confirmation email with tracking details once your order ships.
Orders are not processed or dispatched on weekends or New Zealand public holidays.
Estimated delivery times
These are estimates from the date of dispatch, not the date of order. Add 1–3 business days processing.
| Destination | Standard | Express |
|---|---|---|
| New Zealand | 10–18 business days | 6–10 business days |
| Australia | 10–18 business days | 6–10 business days |
| United States | 12–22 business days | 8–14 business days |
| United Kingdom | 12–22 business days | 8–14 business days |
| Europe | 12–25 business days | 8–14 business days |
Delivery times may extend beyond these estimates due to customs processing, carrier delays, severe weather or peak periods. These are estimates and are not guaranteed.
Where we ship
We currently ship to New Zealand, Australia, the United States, the United Kingdom, and the following European countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain and Sweden.
We do not currently ship to any other destination.
Shipping costs
Shipping is calculated at checkout based on your delivery address. Free standard shipping is available on qualifying orders — the threshold is shown in your cart.
Multiple-item orders
Orders containing several items may arrive in separate parcels, at different times, at no extra cost to you. If part of your order arrives and the rest hasn't within the estimated window, contact us.
Tracking
A tracking number is emailed to you once your order ships. Please allow up to 48 hours for tracking to begin updating.
Incorrect addresses
Please check your delivery address before completing checkout. If an incorrect address is supplied and the order has already been dispatched, we may not be able to redirect it. CarryHub isn't responsible for orders delivered to an incorrectly entered address.
Lost or damaged parcels
If your parcel arrives damaged, or tracking shows no movement for 10 business days, email services@carryhub.store with your order number, photos if relevant, and a short description. We'll work with the carrier and make it right.
Customs and import duties
International orders may attract customs duties, taxes or import fees set by your local government. These charges are the customer's responsibility and are not included in the product price or shipping cost.
Questions: services@carryhub.store