Frequently Asked Questions
Got a question? We've got you covered. If you can't find what you're looking for, get in touch and we'll get back to you promptly.
Orders
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept all major payment methods shown at checkout.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make a change. Once an order has been dispatched, we're unable to cancel it.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
Shipping
Where do you ship to?
We ship to New Zealand, Australia, the United States, the United Kingdom, and select European countries. See our Shipping Policy for the full list.
How long does delivery take?
Orders are processed within 1–3 business days. From dispatch, NZ and AU orders typically take 10–18 business days standard, and international orders 12–25 business days depending on destination. See our Shipping Policy for full delivery estimates by region.
Do you offer free shipping?
Free shipping thresholds and promotions are updated regularly. Check your cart at checkout to see if your order qualifies.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery on unused items in original packaging. See our Refund Policy for full details.
How long does a refund take?
Once your return is approved, refunds are processed within 10 business days to your original payment method. Your bank may take a further 3–5 business days to post it.
My item arrived damaged — what do I do?
We're sorry to hear that. Please contact us within 7 days of delivery with a photo of the damage and we'll arrange a replacement or refund.
Products
Are your product images accurate?
Our product photos include both supplier photography and digitally created lifestyle images to show scale and use in context. Every image reflects the actual product you'll receive — colours may vary slightly with screen settings.
Do you restock sold-out items?
Restocks vary by product. If an item you want is out of stock, feel free to contact us and we'll let you know if and when it's coming back.
Still have a question?
We'd love to hear from you. Contact us here and we'll get back to you within 1 business day.