Politique de remboursement

Refund & Returns Policy

Last updated: August 2026

30-day returns

You have 30 days from the date you receive your item to request a return.

To be eligible, the item must be unused, in the same condition you received it, with any tags attached and in its original packaging. You'll need your order number or proof of purchase.

To start a return, email services@carryhub.store with your order number and the reason for return. We'll respond within 1 business day with return instructions and the correct return address.

Please don't send items back before contacting us — returns sent without prior approval can't be processed.

Return shipping costs

For change-of-mind returns, the cost of return shipping is the customer's responsibility. We recommend using a tracked service, as we can't process a refund for an item that doesn't reach us.

If the item is faulty, damaged in transit, or not what you ordered, we cover the full cost of putting it right — you will not be charged return shipping.

Damaged, faulty or incorrect items

Please check your order on arrival. If anything is damaged, defective or incorrect, email services@carryhub.store within 7 days with your order number and photos of the issue.

We'll assess it and offer a replacement or a full refund, including original shipping. For most items in this situation we won't ask you to return the product.

Non-returnable items

We can't accept returns on personal care goods, custom or personalised orders, or gift cards.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Refund processing

Once we've received and inspected your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a further 3–5 business days to post it.

If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at services@carryhub.store.

Cancellations

Orders can be cancelled for a full refund any time before they're dispatched. Once dispatched, our standard returns process applies.

European Union — 14-day cooling-off period

If your order is shipped into the European Union, you may cancel or return it within 14 days of receipt for any reason without justification. The item must be unused and in its original packaging with proof of purchase. Return shipping for change-of-mind cancellations is the customer's responsibility.

United Kingdom

Customers in the UK have the right to cancel within 14 days of receipt under the Consumer Contracts Regulations, on the same terms as above.

New Zealand consumers

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Questions: services@carryhub.store